aarsh zadaphiya.

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aarsh zadaphiya.

Work

About

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Digital Student ID

Digital Student ID

UX Research & Design

UX Research & Design

Timeline:

Timeline:

December 2023

December 2023

Duration:

Duration:

7 Weeks

7 Weeks

Focus:

Focus:

Streamlining Campus Accessibility

Streamlining Campus Accessibility

Streamlining Campus Accessibility

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In Fall 2023, my team and I worked on a seven-week project as part of a User Experience (UX) Design course at WPI. The course emphasized cutting-edge UX research methods, including physiological measures and development tools, while fostering innovation through hands-on projects. Together, we focused on designing a user-friendly, accessible, and secure Digital Student ID system to streamline campus identification processes. By conducting in-depth research, developing 10 user personas, and performing feasibility analyses, we created a prototype that prioritized ease of use and accessibility while addressing diverse user needs.

In Fall 2023, my team and I worked on a seven-week project as part of a user experience (UX) design course at WPI. The course emphasized cutting-edge UX research methods, including physiological measures and development tools, while fostering innovation through hands-on projects. Together, we focused on designing a user-friendly, accessible, and secure Digital Student ID system to streamline campus identification processes. By conducting in-depth research, developing 10 user personas, and performing feasibility analyses, we created a prototype that prioritized ease of use and accessibility while addressing diverse user needs.

In Fall 2023, my team and I worked on a seven-week project as part of a User Experience (UX) Design course at WPI. The course emphasized cutting-edge UX research methods, including physiological measures and development tools, while fostering innovation through hands-on projects. Together, we focused on designing a user-friendly, accessible, and secure Digital Student ID system to streamline campus identification processes. By conducting in-depth research, developing 10 user personas, and performing feasibility analyses, we created a prototype that prioritized ease of use and accessibility while addressing diverse user needs.

Methods

Methods

User Research
Persona Creation
Wireframing
Journey Mapping
Prototyping

User Research
Persona Creation
Wireframing
Journey Mapping
Prototyping

Tools

Figma
Google Forms

Tools

Figma
Google Forms

Inspiration

The Problem: Physical IDs on campus presented multiple challenges

  • They were easy to lose and expensive to replace.

  • Retrieval or replacement created delays for students accessing buildings, buying food, or attending events.

  • Current systems lacked innovation for a tech-oriented campus.

Target Markets

Students

  • Need to be easy to use

  • Must be able to maintain functionality

Students

  • Need to be easy to use

  • Must be able to maintain functionality

School Employees

  • Generally have the same needs as students

  • ITS/ID Services need to be able to understand the system so they can help support students

School Employees

  • Generally have the same needs as students

  • ITS/ID Services need to be able to understand the system so they can help support students

User Journey Map

Persona Creation

Students

Students

School Employees

School Employees

Overview

Overlapping Considerations:

  • All need to be able to easily access multiple buildings

  • All want it to be easy to use and keep track of

  • Some need to be able to pay for food & printing on campus

  • Some are concerned for needs beyond themselves (ex: RA, professor, board member)

Overlapping Considerations:

  • All need to be able to easily access multiple buildings

  • All want it to be easy to use and keep track of

  • Some need to be able to pay for food & printing on campus

  • Some are concerned for needs beyond themselves (ex: RA, professor, board member)

User Journey Map

User Journey Map

Phases of the Day

Start of Day

Class Related

At the Gym

End of Day

Goal

Quickly retrieve her ID to access breakfast in the dining hall

Use her ID to pay for snacks, check out items, and access study areas without hassle

Seamlessly access her dorm and gym with her ID while carrying minimal items

Efficiently access her dorm, assist students, and navigate cold weather

Doing

ID from her bag to scan into the dining hall

Uses ID for Starbucks payments, library access, and checking out chargers

Uses ID to access her dorm, scan into the gym, and retrieve locker keys

Scans into buildings, unlocks dorm with keys, and assists students who lose their IDs

Thinking & Saying

“Why is my ID so hard to retrieve when I’m in a rush?”

“I wish I didn’t have to walk back if I forget my ID.”

“It’s annoying carrying so much stuff just to access the gym.”

“Why isn’t there an easier way to scan into buildings in the cold?”

Feeling

Frustrated with the difficulty of retrieving her ID from her bag

Annoyed by the need to return to her dorm for forgotten items

Overwhelmed by juggling multiple items, including her ID

Tired and cold but hopeful for a more convenient system

Opportunity & Ideas

Create a digital ID accessible via smart devices for quick scanning

Integrate ID with smartphones to eliminate the need for physical cards

Enable hands-free gym access using a wearable ID device

Simplify ID scanning for dorm access and provide a digital solution for students needing assistance

Prototype

Mobile

  • 49% of Americans prefer digital wallets over physical cards for convenience

  • Simplifies access by combining IDs and payments in one device

Wearable

  • By doing user journey mapping we realized there is more potential to this idea

  • New Opportunity to add the ID to your wearable, making it hands free and even more accessible

Ideation

  • Fingerprint reader

  • Simplified attachable ID chip

  • Retractable ID string

  • Backpack ID attachment

  • Jewelry ID integration

Prototype

Mobile

  • 49% of Americans prefer digital wallets over physical cards for convenience

  • Simplifies access by combining IDs and payments in one device

Wearable

  • By doing user journey mapping we realized there is more potential to this idea

  • New Opportunity to add the ID to your wearable, making it hands free and even more accessible

Interview

Who

  • Interviewed 4 students and 2 WPI employees (faculty/staff)

Why - Target Points

  • To understand their user experience

  • Pain points

  • Desire/room for innovation

Challenges & Downsides

Implementation

  • ITS would need time and resources to develop and launch the system

Replacement Costs

  • Facility card readers must be upgraded to support digital IDs, which is expensive

Exceptions

  • Accommodations are needed for users without phones or when devices are lost or dead

Personal Takeaways and Growth

Personal Takeaways and Growth

  • This project deepened my empathy for users, showing me how powerful user-centered design can be in solving real problems

  • Collaborating with my team taught me the importance of diverse perspectives in creating meaningful solutions

  • Iterating on feedback reinforced the value of constant growth and refinement

Future Steps:

I plan to explore advanced UX techniques, focus on designing for inclusivity, and pursue projects that create real-world impact.

My Work

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aarsh zadaphiya.

UI / UX Design

Get in touch!

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Resume

aarsh zadaphiya.

UI / UX Design

Get in touch!

Email

LinkedIn

Resume

aarsh zadaphiya.

UI / UX Design

Get in touch!

Email

LinkedIn

Resume